CAREER OPPORTUNITIES

Job Summary
This incumbent is required to develop, implement, direct, and evaluate the Ministry’s/Department’s communications stakeholder engagement and marketing strategies and programmes, including citizen engagement, public relations, media relations, digital content, and the Ministry’s/Department’s identity/image programme. Duties include planning, organising, directing, and coordinating the work of staff engaged in the performance of related activities. Duties also include using communications as a vital component of the overall change management programme in support of the Ministry’s/ Department’s initiatives amongst internal stakeholders and to inform clients, employees and the general public of initiatives and policies of the government and of the Ministry/Department.

Duties and Responsibilities

• Plans, organises, directs, and coordinates the work of staff engaged in the provision of Communications Services in a Ministry/Department.
• Designs, organises, and implements a creative and effective Communications and stakeholder engagement Strategy and work programme, including citizen engagement, public awareness, storytelling, digital media, media relations, event management, project design and management and crisis
  management.
• Oversees content management for the Ministry/Department’s digital media platforms, ensuring that it is adequately integrated into the Ministry/Department’s Operations.
• Prepares the more complex and sensitive briefs, media releases, advertisements, and presentations; reviews speeches to be delivered by the Minister.
• Prepares the more complex Cabinet/Ministerial Notes, internal notes, and other documents.
• Spearheads the development and implementation of media relations strategy to ensure proactive and positive media coverage of the Ministry’s/Department’s activities and to minimise negative media reports.
• Facilitates workforce effectiveness by setting the standard for monitoring the performance of staff supervised.
• Directs and participates in the preparation of the budgetary estimates of the Communications Division/Unit and ensures that expenditure is in accordance with financial guidelines.
• Provides strategic advice to members of the Ministry’s/Department’s executive and senior management teams, business unit managers and client sector leaders to build and protect the brand name and image.
• Defines and manages all aspects of strategic communications: public awareness, brand and reputation management, data and insights, internal communication, and relationship management for the Ministry/Department.
• Directs the conduct of research activities to evaluate the effectiveness and efficiency of Communications and client service provided and recommends necessary changes
• Prepares the required inputs for the Ministry’s/Department’s Annual Report and other reports required by other agencies.
• Formulates policies, procedures, systems, and guidelines that support the Communications function in the Ministry/Department and ensures compliance.
• Oversees the budgeting, planning, direction, coordination, implementation and evaluation of major events and programmes in the Ministry/Department and ensures successful execution.
• Directs and coordinates staff engaged in the performance of protocol duties for the Ministry/Department in accordance with
  established standards to ensure appropriate etiquette is used in interactions with individuals such as dignitaries and officials.
• Advises on the development and implementation of citizen engagement strategies, programmes and action plans adopted by the Ministry/Department.
• Develops and trains staff supervised in the creation and implementation of Crisis and Issues Communication Plans.
• Participates in the procurement of consultants for communications and research services by defining the research problem, determining research methodologies and sources, advising on questionnaires and discussion guides, and reviewing reports and recommendations.
• Manages the work activities of consultants providing communications and research services. Contributes to the development of and provides oversight for customer relationships by maintaining constant dialogue, monitoring evolving needs, monitoring client care audits/quality indicators/ client surveys, and developing early dissatisfaction detection mechanisms.
• Directs and coordinates the process for monitoring national, regional, and international news and provides the executive with media summaries as detailed in the delivery schedule.
• Performs other related duties as required.

Knowledge, Skills and Abilities

• Extensive knowledge of media issues, social marketing theory and practice, communications strategies and implementation and behavioural sciences.
• Extensive knowledge of stakeholder engagement, citizen engagement, marketing, public relations, advertising, promotion, and other marketing communication methods.
• Extensive knowledge of current theories and practices in communication research, planning and strategy, and the role of mass media.
• Extensive Knowledge of key Government policies, National Development Strategies, and priorities.
• Extensive knowledge of digital media strategies and management
• Knowledge of the Constitution of The Republic of Trinidad and Tobago.
• Considerable knowledge of the organisational structure of the Government of Trinidad and Tobago.
• Considerable knowledge of protocol procedures.
• Knowledge of Public Administration.
• Strong proficiency in strategic planning, project design and management
• Proficiency in the use of Microsoft Office Suite desktop publishing and communications technologies such as web applications, design/illustration software and/or databases.
• Skill in the use of personal computers.
• Skill in writing and editing, including a strong command of English.
• Skill in conducting research and in conceptual and analytical thinking.
• Ability to use e-government technology platforms.
• Ability to use the internet for research purposes.
• Ability to plan, organise, lead, and coordinate the work of professional and other support staff performing communications duties.
• Ability to develop effective and engaging branded events that will achieve Ministry/Agency goals.
• Ability to problem solve and work independently in a changing and multi-tasking environment with numerous deadlines.
• Ability to establish and maintain effective working relationships with internal/external partners.
• Ability to develop professional relationships in all aspects of the position, resulting in stable, consistent, reliable, and courteous communications when dealing with other stakeholders.
• Excellent oral, written, and interpersonal skills.

Minimum Experience and Training

• Minimum of eight (8) years’ experience in the field of Communications, Public Relations, Stakeholder
• Engagement, Media Relations, or a related field.
• Training as evidenced by a recognised University Degree in Communications Studies, Media Studies, or related field or postgraduate qualification in a related field.
• Any suitable combination of experience and training

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Job Summary
The incumbent is required to play a key role in the implementation of the Ministry’s/Department’s corporate communications strategy and programmes. Duties include assisting in the development, implementation and evaluation of these strategies and programmes; taking the lead on corporate media campaigns, public relations and other communications activities to generate consistent publicity results with clear targets and priorities and supervising lower-level staff engaged in related work. Depending on work assignment. The incumbent will be required to perform duties in one or more of the Communications functional areas.

Duties and Responsibilities
Strategy and Management

• Takes the lead in strategy and programme development for diverse and highly complex communications campaigns, both internal and external, of special significance to the Ministry’s/Department’ s work, anticipating critical communications/public relations issues; contributes to the formulation of public positions on critical issues related to the work of Ministry Department.
• Develops the Ministry’s/Department’s communication policy and strategy in collaboration with the Ministry’s/Department’s executive team and other relevant senior management members and executes same.
• Coordinates the budgeting, planning, direction, coordination, implementation and evaluation of major events and programmes in the Ministry/Department and ensures successful execution.
• Liaises and interacts with personnel of the Ministry/Department to ensure that communications policy considerations are adequately integrated into the Ministry’s/Department’s operations.
• Identifies stakeholders’ needs and reviews relevant engagement strategies as submitted by staff supervised.
• Directs the research, information gathering, editing and writing of communications briefs, proposals, and other documents.
• Collaborates with others to develop internal and external communications goals for the purpose of identifying audiences for marketing efforts and ensuring Ministry/Department-wide objectives are achieved in the most efficient and timely manner.

Product and Events

• Promotes a positive image of the Ministry/Department (e.g. communications with district staff, the public and media, including press conferences, newsworthy events, story ideas, district benefits and programs, etc.) for the purpose of creating cooperative working relationships .
• Prepares an annual and quarterly programme of public relation activities including but not limited to lectures, talks, conferences, exhibitions.
• Promotes the development of information and activities such as health and wellness, safety awareness and other cultural and workplace enhancing projects.
• Negotiates for space contracts and books event spaces, arranges food and beverages, orders supplies and audiovisual equipment, makes travel arrangements, orders event signs and ensures appropriate decor (floraIs, linens, color schemes, etc.) to meet the quality expectations of the Ministry/Department.
• Supervises, directs and coordinates the activities of personnel, subcontractors and vendors, as required, to successfully execute all aspects of the event on the scheduled delivery day.
• Provides post-event analysis, budget recaps and participant feedback and incorporates learning into future plans.
• Researches trends (e.g. policies/procedures; economic/cultural issues; computer/software and facilities technologies; layout/ design of publications, etc.) for the purpose of obtaining knowledge on current issues and advancement practices.

Media and Advertising

• Provides advice to relevant stakeholders on media-related issues, including but not limited to preparing talking points and media coaching.
• Identifies media engagement opportunities and provides media coaching to staff that may interact with the press.
• Leads a team that prepares briefs, media releases, advertisements, presentations and drafts or reviews speeches to be delivered by the Minister and other senior personnel of the Ministry/Department.
• Leads and coordinates the production of all print and audiovisual communications materials, including, but not limited to newsletters, press releases, advertising and speeches.
• Designs sketches of electronic and printed media products such as websites, publications, newsletters, booklets, directories, calendars, brochures, posters, and presentations for the purpose of communicating and promoting a positive Ministry/ Department image.
• Writes and/or oversees the preparation, production and dissemination of both routine and complex outreach products such as, brochures, briefs, press kits, news releases, op-eds/ articles, radio/TV broadcasts, PowerPoint presentations, brochures, Q&As, websites and speeches that promote the strategic and timely flow of information and key messages about the Ministry/Department, its policies and operations to key internal and external audiences.
• Analyses current events, public comments and press opinions with a view to risk management; advises the Ministry’s/Department’s executive team and staff and clients on trends, news developments, or changing/unexpected circumstances and recommends appropriate strategic responses.
• Participates in, plans, coordinates and organizes public consultations, conferences, media monitoring, media tours and events, public opinion research activities, public image enhancement programmes, seminars, workshops and similar special events.

Stakeholder Engagement

• Supervises and provides advice and guidance to staff engaged in the performance of protocol duties for the Ministry/Department in accordance with established standards to ensure appropriate etiquette is used in interactions with individuals such as dignitaries and officials.
• Liaises and interacts with personnel of the Ministry/Department to ensure that communications policy considerations are adequately integrated into its operations.
• Responds to inquiries from internal and external parties for the purpose of providing information and/or direction.
• Initiates and sustains professional relationships with key internal and/or external constituencies including the media, civil society, academia, businesses and governments.
• Directs the updating of a database/directory of stakeholders’ contact information, profiles and services.
• Communicates with stakeholders for the purpose of informing and/or presenting information through various mediums such as manual and electronic presentations, printed publications, e-mails, web pages, video, blogs and TV spots in compliance with the Ministry’s/Department’s vision, goals, and objectives.
• Performs other related duties as required.
• Considerable knowledge of new web and social media such as Facebook and Twitter.
• Knowledge of protocol procedures. Knowledge of the Constitution of the Republic of Trinidad and Tobago
• Knowledge of the organisational structure of the Government of Trinidad and Tobago.
• Knowledge of Public Administration.
• Proficiency in the use of Microsoft Office Suite, of advanced web design and communications technologies such as web applications, advanced web design, design/illustration software and/or databases.
• Skill in the use of personal computers. Skill in conducting research and in conceptual and analytical thinking.
• Skill in writing and editing, including a strong command of English.
• Ability to use e-Government technology platforms.
• Ability to use the internet for research purposes.
• Ability to convey complex ideas in an engaging manner with clarity, diplomacy and precision.
• Ability to identify communications-related risks and opportunities and to provide timely feedback and advice to management.
• Ability to think strategically and to analyze and integrate diverse information from varied sources into conclusions and
  recommendations.
• Ability to plan and organize, including managing the organization of high level meetings and events.
• Ability to plan and organize programmes/projects, high -level meetings and events, and supervise vendors and lower-level staff.
• Ability to work effectively under stress, to prioritize, multi- task within tight deadlines and respond to changing demands.
• Ability to work independently or in a team .
• Ability to establish and maintain effective working relationships with internal/external partners.

Knowledge, Skills and Abilities

• Considerable knowledge of current theories and practices in communications research, planning and strategy and the role of mass media;
• Considerable knowledge of media issues, social marketing theory and practice, communications strategies and implementation and behavioural sciences.
• Considerable knowledge of marketing, public relations, advertising, promotion and other communications methods.
• Considerable knowledge of modern techniques of news gathering and events management.

Minimum Experience and Training

• Minimum five (5) years’ experience in the field of Corporate Communications or Public Relations or Media Relations and Advertising.
• Training as evidenced by a recognised University Degree in Communications Studies or a post graduate Diploma in a related field.

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Job Summary
The incumbent is required to contribute to the achievement of the communications goals of the Single Electronic Window Unit and assist in monitoring their implementation. Duties include coordinating media relations strategies, producing and disseminating material for communicating information about the Ministry/Department and its services; co-ordinating its social media platforms and the production of a quarterly newsletter; disseminating reports and publications; and maintaining an updated database of contacts and an effective communication system with internal and external stakeholders.

Duties and Responsibilities
Strategy and measurement

• Assists in tracking developments in the Ministry/Department’s sector nationally and globally.
• Participates in the design, organization and implementation of a creative and effective Marketing/Communications Strategy including content management for the Ministry/Department’s website ensuring that it is adequately integrated into the Ministry/Department’s operations.
• Participates in the preparation and execution of programmes geared towards educating and informing the public.
• Conducts research and utilizes other data in the analysis and evaluation of information for the preparation of policy documents, briefs, working papers and presentations.
• Assists with relevant research including but not limited to the conduct of interviews to determine the success and outreach of Information Programmes and initiates corrective action as appropriate.
• Assists in identifying stakeholders needs and proposes relevant engagement strategies.
• Liaises with Media Services to monitor print and electronic media to keep the Ministry/Department informed of developments within the Communications environment.
• Interprets HR policies and procedures to assist clients with queries and concerns.
• Prepares communications reports, Cabinet/Ministerial Notes, internal notes and other documents.

Product and Events

• Develops and implements marketing, media placement and distribution strategies for the Ministry/Department.
• Assists in the production of literature formats such as booklets, posters, brochures for public outreach and sensitization.
• Assists in the development of information and activities such as health and wellness, safety awareness and other cultural and workplace enhancing projects.
• Performs day-to-day management of the intranet site through the use of a Content Management System, including design, content and technical functions, to
  ensure that it is useful for staff and that content is up-to-date, accurate and consistent with the Brand Identity Guide.
• Develops and manages internal communication activities which involve, engage and inform all employees, utilizing appropriate communication tools.
• Prepares, develops, writes and edits content for the intranet, staff newsletter, team briefings, noticeboards and other internal communications channels as well as for project briefs.
• Maintains and regularly updates a detailed calendar of events or Forward Diary for the Ministry/Department.

Media and Advertising

• Develops a Media Strategy for each announcement, launch or significant media event.
• Organizes and manages press, radio and television interviews.
• Writes a variety of communications (e.g. press releases, personal interest stories, newsletters, etc.) for the purpose of keeping the media and public informed of the activities of the Ministry/Department.
• Co-ordinates the completion, printing, and distribution of corporate collateral to selected media representatives.
• Drafts appropriate responses to adverse publicity.
• Undertakes research on current web and internet technology and trends in marketing and communications for the purpose of keeping current.
• Monitors national, regional and international news to identify evolving trends and opinions which may impact the work of the Ministry/Department.
• Monitors media scanning databases and redirects any issues to the relevant authorities.
• Provides media summaries and alerts on breaking news.

Stakeholder Engagement

• Performs protocol duties for the Ministry/Department in accordance with established standards to ensure appropriate etiquette is used in interactions with individuals such as dignitaries and officials.
• Assists in identifying stakeholders’ needs and proposes relevant engagement strategies.
• Develops, manages and controls procedures for all internal and external correspondence.
• Researches and assembles information for members of the public.
• Responds to complaints and organisation issues from members of the public.
• Distributes relevant educational material on the activities of the Ministry/Department.
• Creates and updates a database/directory of stakeholders’ contact information, profiles and services.
• Performs other related duties as required.

Knowledge, Skills and Abilities
Knowledge

• Knowledge of current theories and practices in communications research, planning and strategy, and the role of mass media
• Knowledge of media issues, social marketing theory and practice, communications strategies and implementation and behavioural sciences
• Knowledge of Marketing, Public Relations, Advertising, Promotion and other communications methods
• Knowledge of modern techniques of news gathering and release
• Knowledge of Video Production
• Some knowledge of the Constitution of the Republic of Trinidad and Tobago
• Some knowledge of the organizational structure of the Government of Trinidad and Tobago
• Knowledge of modern techniques of news gathering/ event management
• Knowledge of protocol procedures

Skills and Abilities

• Proficiency in the use of Microsoft Office Suite, HTML, wikimark-up, and Adobe Photoshop CSS
• Skill in the use of personal computers
• Ability to use e-Government technology platforms
• Ability to use the internet for research purposes
• Ability to plan and organize, and supervise the work of support staff
• Ability to communicate at a high-level, both orally and in writing
• Ability to establish and maintain effective working relationships with colleagues, members of the media
  and the public
• Proficiency in the use of Microsoft Office Suite

Minimum Experience and Training

• Minimum two (2) years’ experience in Corporate Communications or Public Relations , including web design and development , preferably in the Public Sector .
• Training as evidenced by a recognised University Degree in Communications Studies or a related discipline.

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Job Summary
The incumbent is required to manage the efficient identification, specification, programming, development, testing, documentation, and implementation of the application and business software solutions required by a large Ministry/Department, under the direction of the ICT Director. Duties include: management of the needs identification and requirements development processes; management of the software development and implementation processes for application and business software; designing and implementing effective change management processes; ensuring optimal utilisation of all software solutions; maintaining effective stakeholder engagement; commissioning of maintainable, secure and efficient software solutions; and supervision of professional, technical and support employees.

Duties and Responsibilities

• procedures for information management in the Ministry/Department.
• Conducts security risk assessments and business impact analyses for all business applications within the Ministry/Department, and implements appropriate security strategies and controls.
• Maintains an in-depth knowledge of specific technical specialisms in the areas of software development and implementation processes and application software, provides expert advice regarding their application, and supervises other technical specialists.
• Monitors for and actively seeks opportunities, new methods and trends in software development and application software products to advance the Ministry/Department.
• Identifies new and alternative approaches to performing the Ministry/Department’s business activities, including automating the processes, and
  implementing the changes in the business processes.
• Interprets the Ministry/Department’s business goals, objectives and strategies and develops appropriate business models, plans, and requirements; and specifies business processes which drive improvements in the information systems and data management within the Ministry/Department.
• Monitors the market to understand new and emerging software technologies and products, and assesses their relevance and potential value to the
  Ministry/Department.
• Provides inputs to the service continuity planning process and implements the resulting plans for all application software.
• Plans the effective information storage, sharing and publishing within the Ministry/Department and implements document and record management systems.
• Manages and successfully completes the Ministry/Department’s application software development and implementation projects, including the identification and mitigation of project risk, ensuring quality in delivery and effective utilisation of resources.
• Manages the business readiness planning, including IT deployment, data migration and transition support, necessary for facilitating the change arising from the deployment and integration of new information system capabilities into the operations of the Ministry/Department.
• Specifies and designs information systems to meet the business and operational needs of the Ministry/Department, consistent with corporate standards and within the constraints of cost, security and efficiency.
• Takes technical responsibility for all stages of the application software development and enhancement processes in accordance with agreed standards, specifications and best practices.
• Coordinates and manages the planning and execution of the system and acceptance testing of new, enhanced or amended information systems.
• Manages the installation or decommissioning of application software to required quality standards.
• Manages the analysis, planning and implementation of business and operational software releases, including risk assessment and stakeholder coordination, and in accordance with agreed processes and procedures.
• Utilises agreed quality standards to review software development and implementation processes.
• Supervises professional, technical and support staff engaged in performing duties related to particular specialisation.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities
Knowledge

• Considerable knowledge of the tools and techniques required for the management and control of ICT within a large government based or business organisation.
• Considerable knowledge of project management tools and techniques.
• Knowledge of relevant Public Service rules and regulations, instructions and procedures.
• Knowledge of relevant financial and procurement processes, rules and regulations.

Skills

• Ability to manage multi-disciplinary teams and technical and professional staff.
• Ability to think creatively and to implement leading edge technology solutions.
• Ability to negotiate and manage complex technical contracts.
• Ability to communicate effectively both orally and in writing.
• Ability to manage change in the public sector.
• Ability to promote teamwork and to manage conflict.
• Ability to establish and maintain effective working relationships with colleagues.
• Ability to interact positively with members of the public and external stakeholders.

Minimum Experience and Training

• Minimum of five (5) years’ experience at a management level, including at least two (2) years in the successful development, implementation and operation of business and application software systems.
• Training as evidenced by the possession of a recognized Bachelor’s Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.
• PMP Certification.

OR

• Minimum of seven (7) years’ experience at a management level, including at least two (2) years in the successful development, implementation and operation of enterprise-wide ICT systems.
• Training as evidenced by the possession of a recognized Bachelor’s degree (other than in the area specified above) or professional qualifications such as ACCA, CMA.
• PMP Certification.

OR

• Minimum of ten (10) years’ experience at a management level including three (3) years in the successful development, implementation and operation of enterprise-wide ICT systems.
• Training as evidenced by the possession of a two-year Diploma in IT from a recognised institution.
• PMP Certification.

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Job Summary
The incumbent is required to provide support in the execution of procurement, retention and disposal functions in accordance with the Public Procurement and Disposal of Public Property Act and established procurement procedures. Duties involve supporting the implementation of the Ministry/Department’s Annual Procurement and Disposal of Public Property Plan; assisting in the preparation of tender documents; reviewing bid submissions for compliance with procurement legislations; supporting the evaluation process for the award of contracts; and liaising with internal and external stakeholders to facilitate transparent and accountable procurement practices. The
incumbent is also responsible for providing assistance in maintaining the Ministry/Department’s document management system.

Duties and Responsibilities

• Provides support in the implementation of the Annual Procurement and Disposal of Public Property Plan of the Ministry/Department, inclusive of the gathering and analysis of procurement data, ensuring alignment with the Ministry/Department’s financial budget and its timely publication on the internal website.
• Assists in drafting tender documents such as invitations for tenders and Request for Proposals, in providing guidance and advice on tendering procedures and in the opening of tenders.
• Receives and reviews bid submissions to verify consistency with tender invitations, Requests for Proposals and compliance with relevant legislations.
• Provides assistance in reviewing evaluation reports and in the preparation of notes with recommendations for the award of contracts, for submission to the Procurement and Disposal Advisory Committee and approval of the accounting officer, arranges for the issuance of confirmation of the availability of funds, prepares an issues letters of award or rejection to contactors and memoranda to relevant Divisions/Units with the Ministry.
• Provides assistance in the review of request for Disposal of Public Property form Divisions/Units within the Ministry/Department, in preparing notes to the Procurement and Advisory Committee for review and approval of the accounting officer, submits file with notes for the recommendation of the Disposal Committee and issues letters/memoranda of approval to the entity.
• Provides assistance in generating lists of pre-qualified and registered suppliers of goods and services and contractors for the Ministry/Department in the Procurement Depository and the Ministry/Department’s internal Registry, ensuring compliance with the necessary qualifications, standards and regulatory requirements, maintains and updates same.
• Provides support in the submission of relevant documents to the Legal Department of the Ministry/Department for the preparation of draft contract Agreement and in reviewing and providing comments on same.
• Provides support in the assessment of subject matter experts and other members of the Evaluation Committee and the Procurement Disposal Advisory Committee to ensure suitability and integrity and ability to adhere to ethical standards in procurement and disposal proceedings
• Assists in maintaining a document management system to ensure efficient record-keeping and retrieval of procurement, retention disposal and contract management activities and documents all stages of the procurement and disposal cycles.
• Provides assistance in the preparation of quarterly reports for review and submission to the Office of Procurement Regulation.
• Assists in compiling monthly reports to monitor and evaluate effectiveness and efficiency in the application of measurement of tools in the implementation of procurement, retention and disposal functions.
• Provides assistance in the preparation of notices/memoranda to relevant employees in respect of decisions taken by the office of Procurement Regulation to ensure the effective implementation of the procedural procurement guidelines
• Performs other related duties.

Knowledge, Skills and Abilities

• Experience in the area of procurement, retention and disposal of public property and training as evidenced by the possession of a Diploma in Business Management, Public Sector Management or a related field supplemented by a Level 4 Diploma in Procurement and Supply or equivalent certification from an accredited institution or any equivalent combination of experience and training.
• Results oriented and self-motivated
• In possession of strong analytical and problem-solving skills
• In possession of excellent interpersonal and communication skills, both oral and written
• Critical thinking

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Job Summary
The incumbent is required to provide technical services in the management, operations and maintenance of the computer network hardware and software, intranet, internet, portal, communications, LANs, WANs and related connectivity infrastructure of the Ministry/Department. Duties include: operating and maintaining network and connectivity components; monitoring network security; resolving network problems and service incidents; and supervision of Technical and Support Staff as required.

Duties and Responsibilities

• Identifies and resolves network problems in accordance with agreed procedures and assists with monitoring and reporting on performance, using network management software and tools.
• Installs, tests, corrects, commissions/decommissions networking and connectivity infrastructure in accordance with defined procedures and instructions, and maintains accurate service and support records. Investigates minor security breaches with networks and connectivity infrastructure in accordance with established procedures, takes necessary corrective action, updates and maintains relevant security records and documentation.
• Applies and maintains specific security controls to the network and connectivity infrastructure, as defined by the policy and standards of the Ministry/Department, to enhance resilience to unauthorised access. Monitors service level delivery metrics to ensure that service level agreements for the networks and related infrastructure are not breached.
• Carries out agreed operational procedures and maintenance and installation work on the network and connectivity infrastructure of the Ministry/Department.
• Participates in the investigation and resolution of problems with networking infrastructure and services, and assists with the implementation of preventative
  measures to address future issues.
• Receives and responds to service desk and incident management requests for network and connectivity infrastructure support in accordance with agreed procedures, and maintains relevant records.
• Delivers learning activities, such as training, to a variety of audiences in areas of technical specialisation and for assigned projects.
• Participates as a member of a project team in the management of defined networking and connectivity projects of the Ministry/Department by undertaking activities such as identifying and mitigating project risk, ensuring quality in project delivery and managing assigned resources.
• Keeps abreast of developments in computer networking and communications infrastructure, provides advice regarding their application, and utilises this knowledge in performing job duties.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities
Knowledge

• Knowledge of defined components of networking and communications infrastructure.
• Knowledge of project management tools and techniques.
• Some knowledge of the tools and techniques required for the management and control of ICT within a government based or business organisation.
• Some knowledge of relevant Public Service rules and regulations, instructions and procedures.

Skills and Abilities

• Ability to supervise technical and support staff.
• Ability to think creatively and to implement IT connectivity solutions.
• Ability to manage networking and communications projects.
• Ability to communicate effectively both orally and in writing.
• Ability to promote teamwork.
• Ability to establish and maintain effective working relationships with colleagues.

Minimum Experience and Training

• Minimum of three (3) years’ experience performing at a technical level, including at least eighteen (18) months’ experience in the operations and maintenance of network, messaging and communications infrastructure.
• Training as evidenced by the possession of a recognized Bachelor’s Degree in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.

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Job Summary
The Senior Investment Specialist will be part of the Investment Directorate, which is charged with the formulation and execution of the macro-investment policy of the Ministry, and ensuring that the country’s investment performance measures are met. This individual who will be part of a dynamic team of performers will be expected to work with minimal guidance.

Duties and Responsibilities

• Develop positions for the negotiation of Investment Promotion and Protection Agreements (IPPA’s).
• Review Trinidad and Tobago’s investment policies and strategies to ensure congruence with domestic priorities and international obligations
• Conduct research and analysis on contemporary investment issues within the international economic environment
• Develop policies in consultation with stakeholders, which support new investment opportunities for domestic and foreign investors
• Promote local investment opportunities among the domestic business community
• Strengthen linkages and alliances between domestic and foreign investment communities

Knowledge, Skills and Abilities

• Results oriented and self motivated
• In possession of strong analytical and problem solving skills
• In possession of excellent interpersonal and communication skills, both oral and written
• Critical thinking

Minimum Experience and Training

• A Masters Degree in Business Administration or Economics
• At least five (5) years experience in Trade and Investment related areas including economic and technical analysis, trade negotiations, investment promotion, investment facilitation and project management.
• At least five (5) years experience at a Managerial level
• Familiarity with the operations of MTI or any other such relevant experience will be an asset
• In-depth knowledge of Microsoft Office Suite applications

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Job Summary
The incumbent is required to provide general support to the Tourism Advisory Unit (TAU) specifically with regard to conducting research, collecting, collating, analyzing data to inform tourism policies and sub-policies and assisting in the implementation of tourism projects.

Duties and Responsibilities

• Conducts extensive research for the development of tourism sector policies, sub-policies and other related, technical documents.
• Analyses data for policy formulations.
• Conducts outreach and tourism awareness presentations to various sectors.
• Liaises with other public and private stakeholders where appropriate on tourism matters.
• Attend meetings to gather or disseminate information on behalf of the Unit/Ministry.
• Coordinates stakeholder consultations and meetings as required.
• Prepares Minutes of Meetings.
• Coordinates and executes capacity-building initiatives for stakeholder groups, for e.g. Community Based Tourism (CBT) workshops.
• Coordinates and executes initiatives relating to Caribbean Tourism Month, World Tourism Day, Career Days/Fairs and similar initiatives
• Provides administrative support for the Unit.
• Perform related work as required.

Knowledge, Skills and Abilities
Knowledge

• Considerable knowledge of the Tourism Industry –local, regional and international.
• Good understanding of the mandate and operations of the regional and international tourism bodies including but not limited to UN Tourism, World Travel and Tourism Council (WTTC), Caribbean Tourism Organisation (CTO), etc.
• Working knowledge of Project Management.
• Basic knowledge of data collection and analysis
• Basic knowledge of administrative procedures and management processes.

Skills

• Research and analytical skills.
• Excellent presentation, oral and written communication skills.
• Good understanding of Microsoft Office Suite of Products.
• Ability to use various digital platforms to deliver presentations.
• Ability to manage projects.

Minimum Experience and Training

• BSc. in Tourism Management with at least 1-3 years’ experience in the field OR
• Msc. in Tourism Management with at least one year’s experience in the field

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Job Summary
The incumbent is required to provide operational support functions for the ICT infrastructure of the Ministry/Department under the guidance and direction of supervisors. Duties include: assisting with software development and testing under supervision; performing defined operational procedures including documentation on the ICT systems; resolving defined requests for support and routine incidents; and monitoring levels of service provided.

Duties and Responsibilities

• Designs, codes, tests, corrects and documents simple programs and assists with the implementation and testing of software under the supervision and guidance of professional staff.
• Supports the information content and publication development process, including creating draft documentation and illustrations, printing and publishing, and creating sections of technical and operational documentation.
• Interprets, executes and records test cases in accordance with project test plans and under the supervision of professional staff.
• Monitors and logs the actual service provided to users against that required by service level agreements.
• Carries out agreed operational procedures of a routine nature; and contributes to maintenance, installation and problem resolution.
• Receives and handles requests for support following agreed procedures; and responds to requests for support by providing information to enable incident resolution and allocates unresolved calls as appropriate; and maintains relevant records.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities
Knowledge

• Knowledge of computer operations functions.
• Some knowledge of the tools and techniques required for the management and control of ICT within a government based or business organisation.
• Some knowledge of project management tools and techniques.
• Some knowledge of relevant Public Service rules and regulations, instructions and procedures.

Skills and Abilities

• Ability to communicate effectively both orally and in writing.
• Ability to operate as part of a team.
• Ability to establish and maintain effective working relationships with colleagues.
• Ability to interact positively with members of the public and external stakeholders.

Minimum Experience and Training

• Minimum of three (3) years of relevant technical experience.
• Training as evidenced by the possession of a recognized Associate Degree or Diploma in Computer Science, Computer Information Systems, Information Systems Management, Computer Engineering or a related area.

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Job Summary
The incumbent is required to perform a variety of complex clerical/secretarial and administrative support duties. Work involves the performance of office management functions; assisting in strategy and work programme planning and implementation; undertaking follow-up activities as required and performing secretarial duties for managerial/professional and technical staff. Duties also include the supervision of employees engaged in the performance of related duties. Depending on assignment, the incumbent may be required to perform some or the full range of the duties of this position.

Duties and Responsibilities

• Supervises the work of employees performing a variety of routine to complex clerical/secretarial and administrative support duties by assigning and reviewing work and providing guidance.
• Trains and guides staff in performing work assignments.
• Co-ordinates the planning and management of meetings, workshops and conferences.
• Prepares and/or guides the preparation of complex correspondence, spreadsheets, reports and other documents.
• Determines the need for, and prepares or oversees the requisition, receipt, storage, distribution and maintenance of office supplies and equipment.
• Undertakes follow-up activities regarding the Units work programme and decisions taken at meetings, workshops and conferences and submits progress reports.
• Undertakes research, conducts analysis and compiles data as directed.
• Performs office management duties such as : developing and maintaining file register and filing system in keeping with established procedures. coordinating the receipt, sorting, recording and distribution of correspondence and other documents. coordinating travel arrangements for staff. arranging for equipment/building repairs and maintenance.
• Assists in the preparation of budgetary estimates by obtaining relevant financial and other data for inclusion.
• Generates a wide variety of documents such as letters, memoranda, minutes, reports, spreadsheets utilising appropriate software
• Operates a computer, utilising word processing and other software as well as other standard office machines such as scanners, photocopiers and facsimile machines.
• Performs administrative support duties for managerial/professional/technical staff such as : reviewing and screening incoming correspondence, making preliminary assessment of its importance, handles some personally or forwarding to superior; receiving and screening incoming calls and visitors , determining priority matters and notifying superior accordingly; and co-coordinating and managing the superiors calendar by arranging appointments and engagements.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities

• Proficiency in the use of Microsoft Office Suite.
• Skill in the use of personal computers.
• Ability to use e-Government technology platforms.
• Ability to use the internet for research purposes.
• Ability to compose and prepare standard documents such as letters, memoranda, minutes and reports.
• Ability to demonstrate problem solving skills.
• Ability to plan, organize and supervise the work of staff engaged in performing a variety of clerical/secretarial and administrative support duties.
• Ability to train and mentor employees.
• Ability to communicate effectively both orally and in writing.
• Ability to develop creative strategies and solutions to accomplish objectives.
• Ability to lead and work as part of a team.
• Ability to establish and maintain effective working relationships with colleagues and members of the public.
• Ability to use initiative and to find solutions for work related issues.

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